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NextGen Global Services Pvt. Ltd.

Terms of Service



The following are the terms and conditions for the use of the Services offered by Nextgen Global Services Pvt Ltd. Please read them carefully. Our Services are provided to you on the condition that you accept without modification the terms and conditions contained herein. Nextgen Global Services Pvt Ltd. may change these Terms of Service at any time, with or without notice. Accordingly, you should return to this Website often to check for changes to the Terms of Service. You understand that by using the Service, you have agreed to the Terms of Service, including any modifications. By purchasing a Service, you are indicating your agreement to be bound by all of the terms and conditions outlined in this document.

THESE TERMS AND CONDITIONS STATE IMPORTANT REQUIREMENTS REGARDING YOUR USE OF NEXTGEN GLOBAL SERVICES Pvt Ltd'S SERVICES AND YOUR RELATIONSHIP WITH NEXTGEN GLOBAL SERVICES Pvt Ltd. YOU SHOULD READ THEM CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OURS.

GENERAL

These Terms of Service (the "Agreement") are entered into by and between you, the customer (personally and/or on behalf of your employer, as applicable) ("you", "your" or "Subscriber") and Nextgen Global Services Pvt Ltd. (" Nextgen Global Services Pvt Ltd. ", "us" or "we"). You are deemed to have accepted this Agreement upon the earlier of (a) your submission of an online or telephone request for service; (b) your acceptance of the Terms of Service electronically during registration or in the course of initiating a support session whether online, by telephone or on-site (see Paragraph 4); or (c) your use of a Service (see Section 2). This Agreement is made up of the terms below, plus the Privacy Policy, all attachments to this Agreement, and the other policies and materials expressly referred to in these Terms of Service, all of which are incorporated herein by reference. The Agreement and related policies are also set forth on the Nextgen Global Services Pvt Ltd. website (http://nextgenglobalservices.com) ("Website"). The Agreement sets forth the terms and conditions under which you agree to use the Services, and under which Nextgen Global Services Pvt Ltd. agrees to provide the Services to you. You may also receive a paper copy of this Agreement either by telephoning Nextgen Global Services Pvt Ltd. at one 320-209-3780 option 2 or by writing to us at Nextgen Global Services Pvt Ltd. The building no 133, 2nd floor Lane no 1, western marg Saidulajab near saket metro station, Attention: Legal Department.

DEFINITION OF SERVICE

For purposes of this Agreement, the term "Services" shall mean the products and services, including all technical support, email and other features, provided by Nextgen Global Services Pvt Ltd. or its designated third party providers under the service option that you have selected. As part of the Services, Nextgen Global Services Pvt Ltd. may license to you, or assist you in licensing from third parties, software (see Section 6 below).

AUTHORIZED USER, USE, AND RESPONSIBILITIES

You represent that:

  1. You are 18 years of age or older, and you have the legal capacity and authority to bind yourself and, if applicable, your employer to this Agreement;
  2. You consent to be bound by this Agreement on behalf of yourself and, if appropriate, as an authorized representative of your employer; and
  3. The information you supply to us is correct and complete. You agree to promptly notify Nextgen Global Services Pvt Ltd. whenever your personal or billing information changes (including, for example, your name, address, telephone number, and credit card number and expiration date).

You understand that Nextgen Global Services Pvt Ltd. relies on the information you supply and that providing false or incorrect information, or failing to notify Nextgen Global Services Pvt Ltd. of a change of information, may result in Services being withheld or delayed, or in the suspension or termination of your customer account.

You agree that you are responsible for all use on your account, including any secondary accounts or sub-accounts registered to your primary account. You understand that this means you accept full liability and responsibility for the actions of anyone who uses a Service via your account, or any secondary accounts, with or without your permission.

If you purchase a Service that includes a pre-determined one-time allocation of Service (for example, pre-purchasing 1 hour of Remote Computer Support Service), any unused allotment of Service minutes will remain in your customer account until the earlier of when the distribution is fully used or 12 months from purchase.

You may not resell any Service, use it for high volume purposes, use it as a virtual support center, or engage in any other similar activities as determined solely by Nextgen Global Services Pvt Ltd.

If you purchase a Service for one computer, you may only use the Service in connection with the equipment listed in your service plan, unless you upgrade your service plan contract to include a new computer or device. You at this moment acknowledge and agree that a Service covers only the software, hardware, and peripherals listed explicitly in the applicable Product Description on the Nextgen Global Services Pvt Ltd. Website. The Product Description is not an exhaustive list, and Nextgen Global Services Pvt Ltd. may modify it any time. Nextgen Global Services Pvt Ltd. reserves the right to charge an additional fee to perform Services that you request that are not covered by the Service purchased, or to refuse to perform any such Service. As part of a Service, Nextgen Global Services Pvt Ltd. may require you to install specific software to assist Nextgen Global Services Pvt Ltd. in the provision of the Service. Nextgen Global Services Pvt Ltd. reserves the right to terminate this Agreement if you (i) do not agree to install the software on your PC; or (ii) alter, modify or disable the software, or its settings or configurations.

PRIVACY POLICY

Your privacy is vital to Nextgen Global Services Pvt Ltd. Nextgen Global Services Pvt Ltd. will treat your personal information by its Privacy Policy, which is subject to change from time to time. You agree to the terms of the Privacy Policy, which describes Nextgen Global Services Pvt Ltd use and disclosure of information about you, your account, and your use of the Services. To ensure customer service and quality assurance all remote computer sessions and telephone calls with Nextgen Global Services Pvt Ltd. personnel will be recorded, stored, and monitored.

AVAILABILITY OF SERVICE

The Services you select may not be available at all times, and may not be available in the format generally marketed. All Services provided on AS IS basis. Some personal computers might not be able to receive the Services even if initial testing showed that your connection was qualified or your computer environment was suitable. For Remote Computer Support, we will be eligible your Internet connection for the minimum line rate (speed) available for support based on our standard line qualification procedures. Many Services require Internet access; it is your responsibility to ensure that you have adequate connectivity to the Internet. Line rate, access, and availability of Services are not guaranteed.

Nextgen Global Services Pvt Ltd. or its suppliers may, at any time, without notice or liability, restrict the use of the Services or limit their time of availability to perform maintenance activities and to maintain session control.

If you subscribe to a Service that requires a scheduled session, Nextgen Global Services Pvt Ltd. will use commercially reasonable efforts to schedule a mutually convenient service session within a reasonable period. However, you at this moment acknowledge that circumstances outside of Nextgen Global Services Pvt Ltd's control (e.g., a large scale outbreak of a new computer virus) may cause significant delays in Nextgen Global Services Pvt Ltd's ability to schedule a Service session. You at this moment release Nextgen Global Services Pvt Ltd. from any liability and agree that Nextgen Global Services Pvt Ltd. shall not be liable to you or any third party for any direct or indirect damages, resulting from any such delay.

SOFTWARE LICENSES AND THIRD PARTY SERVICES

In connection with our Services, we may provide to you, via download, CD, other media, or other delivery method the use of specific Software which is owned by Nextgen Global Services Pvt Ltd. or its third party licensors, providers and suppliers, and which may be provided free or for a fee, including client and/or network security software ("Software"). We reserve the right to update or change the Software from time to time, and you agree to cooperate in performing such steps as may be necessary to install any updates or upgrades to the Software. You may use the Software only as part of, or for use with, the Service and for no other purpose.

Your use of the Software is governed by the terms of that license agreement and by this Agreement, where applicable. You may not install or use any Software that is accompanied by or includes an end user license agreement unless you first agree to the terms and conditions of the end user license agreement.

For any Software for which your acceptance of a separate license agreement is not required (" Nextgen Global Services Pvt Ltd. Software"), you are at this moment granted a revocable, non-exclusive, non-transferable license by Nextgen Global Services Pvt Ltd. to use the Nextgen Global Services Pvt Ltd. Software (and any corrections, updates, and upgrades) only with the applicable Service and for no other purpose. You may not make any copies of the Nextgen Global Services Pvt Ltd. Software. You agree that Nextgen Global Services Pvt Ltd. Software is the confidential information of Nextgen Global Services Pvt Ltd. or its third party licensors, providers or suppliers, which you shall not disclose to others or use except as expressly permitted herein. The Nextgen Global Services Pvt Ltd. The Software contains copyrighted material, trade secrets, patents, and proprietary information owned by Nextgen Global Services Pvt Ltd. or its third party licensors, providers, or suppliers. You may not decompile, reverse engineer, disassemble, attempt to discover any source code or underlying ideas or algorithms of the Nextgen Global Services Pvt Ltd.

Software, or otherwise reduce the Nextgen Global Services Pvt Ltd. Software to a human readable form, modify, rent, lease, loan, use for time sharing or service bureau purposes, reproduce, sublicense or distribute copies of the Software, or otherwise transfer the Nextgen Global Services Pvt Ltd. Software to any third party. You may not remove or alter any trademark, trade name, a copyright or other proprietary notices, legends, symbols, or labels appearing on or in copies of the Software. You are not granted any title or rights of ownership in the Nextgen Global Services Pvt Ltd. Software. You acknowledge that this license is not a sale of intellectual property and that Nextgen Global Services Pvt Ltd. or its third party licensors, providers or suppliers continue to own all right, title and interest, including but not limited to all copyright, patent, trademark, trade secret, and moral rights, to the Nextgen Global Services Pvt Ltd. Software and related documentation, as well as any corrections, updates, and upgrades. The Software and Services may be used in the United States only, and any export of the Nextgen Global Services Pvt Ltd. Software or Services is strictly prohibited.

Third Party Software: As part of the Services, Nextgen Global Services Pvt Ltd. may suggest or require that you acquire, install and use specific separate third party software ("Third Party Software"). Third Party Software is licensed to you by the respective owners, licensors or licensees of the Third Party Software. You must agree to the terms and conditions set forth by such owners or licensees before installing Third Party Software, whether Nextgen Global Services Pvt Ltd. assists you in the acquisition, installation, and use of Third Party Software. Nextgen Global Services Pvt Ltd. has no rights to the Third Party Software and does not license Third Party Software to you or make any representation or warranty regarding the Third Party Software.

We provide technical assistance and support for the Software by our policies. To the extent that we provide technical assistance and support for Third Party Software or equipment, you must ensure that you comply with the terms and conditions under which you licensed such Third Party Software or purchased such equipment. We make no warranty that we are an authorized service provider for Third Party Software or any material; it is your sole responsibility to determine if you require additional rights for us to provide such support and if so, to acquire such rights. You acknowledge that support of Third Party Software or equipment by an unauthorized service provider may void any warranty made by the supplier of such Third Party Software or equipment.

Your license to use the Software shall remain in full force and effect unless and until terminated by Nextgen Global Services Pvt Ltd. , its third party licensors, providers or suppliers, or until your customer account is terminated or the applicable Service has expired. Upon the expiration of the applicable Service or the termination of your customer account for any reason, you must cease all use of the Software immediately delete the Software and the Nextgen Global Services Pvt Ltd. Software from your computer.

Other Third Party Agreements: As part of the Services, Nextgen Global Services Pvt Ltd. may suggest certain third party services to you. If you choose to subscribe to or otherwise use any third party services, your use of any such services is subject to the terms of service of such third party service provider. You agree to comply with such provider's terms of service and that the third party provider is solely responsible for delivery of its service(s) to you and your use of them. Third party services include, but are not limited to technical support, portal, training, music, gaming and storage services that Nextgen Global Services Pvt Ltd. may elect to make available from time to time. Violation of such third party provider's terms of service may, in Nextgen Global Services Pvt Ltd's sole discretion, result in the termination of your customer account and use of service.

TERM AND TERMINATION

Effective Date and Term. This Agreement goes into effect upon your acceptance of this Agreement as outlined in Section 1 and shall continue, subject to the terms of this Section, until terminated by either party as permitted by this Agreement.

Termination of Service

Pay-as-you-go or Subscription Service. If you are a pay-as-you-go or subscription service customer, either you or Nextgen Global Services Pvt Ltd. may terminate this Agreement without cause by giving thirty (30) days written notice to the other party. Activation or set-up fees paid at the initiation of your Service, if any, are not refundable and you may be subject to early termination fees (ETFs) as specified in the Services description at the time of your order. Termination by Nextgen Global Services Pvt Ltd. shall be effective thirty (30) days after the date of notice to you, except as otherwise provided in this Agreement. In the event of termination by Nextgen Global Services Pvt Ltd, for any reason, you will be required to pay the remaining balance of the charges applicable to your Service through the effective date of termination. You understand and agree that any Software may cease to operate, update, or function properly after completion of a Service.

Termination or Suspension by Nextgen Global Services Pvt Ltd.

If in the sole discretion of Nextgen Global Services Pvt Ltd:

(a) you are in breach of any of the terms of this Agreement (including but not limited to all policies regarding abuse and acceptable use of the Service) or any license for Software or Third Party Software;

(b) your use of the Service is prohibited by law or is disruptive to, adversely impacts or causes a malfunction to the Service, Nextgen Global Services Pvt Ltd.'s network, or the use and enjoyment of other users;

(c) Nextgen Global Services Pvt Ltd. receives an order from a court to terminate your Service;

(d) if Nextgen Global Services Pvt Ltd. for any reason ceases to offer the Service;

(e) if you are no longer a Nextgen Global Services Pvt Ltd. customer; or

(f) Nextgen Global Services Pvt Ltd. determines that you are abusing the Service or using the Service excessively then, Nextgen Global Services Pvt Ltd. at its sole election may terminate or suspend your Service immediately without notice.

Terminated Account. Nextgen Global Services Pvt Ltd in its sole discretion may refuse to accept your request for Service, renewal or re-subscription following a termination or suspension of your use of the Service.

PRICING AND PAYMENT

Pricing and Fees. Nextgen Global Services Pvt Ltd. fees for the Service(s) you select are supplied to you during the ordering process and are available on the Nextgen Global Services Pvt Ltd. website. You agree to pay the charges applicable to your selected Service, as well as any applicable taxes and other charges including but not limited to activation fees, minimum service fees, no-show fees, fail to cancel fees, termination fees, other nonrecurring charges, and set-up fees. You also agree to pay any additional charges or taxes applied to your billing account for any reason, including but not limited to, interest, and costs due to insufficient credit or insufficient funds. Set up fees, activation fees, installation fees, and other nonrecurring fees, if applicable, will be included in your first bill. Monthly recurring charges (subscription plans) will be billed one month in advance; usage charges will be billed in arrears, and pre-purchase plans will be billed in advance, if applicable. Nextgen Global Services Pvt Ltd. or its agent will bill you directly, or charge your credit card, as you request and as approved by Nextgen Global Services Pvt Ltd. Nextgen Global Services Pvt Ltd. does not accept debit cards for payment of any charges or fees.

Discontinuation of Service for Nonpayment. Service to you may be denied or discontinued without notice at any time when your credit card provider denies a charge for Service or stops providing credit to you for any reason, or you fail to make payment when due or provide us with a new credit card expiration date before the existing one expires.

Late Fees. If the due date does not pay any portion of your bill, Nextgen Global Services Pvt Ltd. may charge you a late fee on unpaid balances and may also terminate or suspend your Service without notice. The new price will be the lesser of five percent (5%) per month or the highest rate permitted by law. In the event Nextgen Global Services Pvt Ltd. utilizes a collection agency or resorts to legal action to recover monies due, you agree to reimburse us for all expenses incurred to recover such payments, including attorneys' fees.

Telecom and Data Charges. Whether you are accessing the Service from your home or away from your home, you are responsible for all telecom and data charges for your use of the Services or contacting Nextgen Global Services Pvt Ltd. for any reason.

You have the option to change your Service (s) at any time by notifying us, provided that you qualify for and comply with any requirements of the changed Service and pay all applicable additional charges.

Missed Appointments. If you do not contact Nextgen Global Services Pvt Ltd. a minimum of two (2) hours prior to your appointment to cancel or otherwise reschedule your appointment, you will be charged, at Nextgen Global Services Pvt Ltd.'s option, a missed appointment fee according to the schedule set forth on the Nextgen Global Services Pvt Ltd. Website.

g. Service Without Resolution. Nextgen Global Services Pvt Ltd. will make every reasonable attempt to troubleshoot, analyze, assess, correct, or otherwise fix your computer or network problem. If Nextgen Global Services Pvt Ltd. is unable to resolve your computer problems, you will still be liable for charges for time spent by Nextgen Global Services Pvt Ltd. in an attempt to correct a problem.

h. Unable to Create Online Connection. Nextgen Global Services Pvt Ltd. will not charge you for a one-time Service if Nextgen Global Services Pvt Ltd. cannot connect with your computer in an attempt to provide remote computer support service.

i. The waiver of any fees or charges lies solely at the discretion of Nextgen Global Services Pvt Ltd.

j. Nextgen Global Services Pvt Ltd. reserves the right to charge service fees to a customer's credit card up to eight (8) weeks after the conclusion of Service.

LIMITATIONS ON USE OF THE SERVICE

You agree that your use of the Service and the Internet, without limitation, is your sole responsibility, is solely at your own risk, and you will comply with all applicable local, state, national and international laws and regulations.

You agree that the Internet is not a secure network and that third parties may be able to intercept, access, use, or corrupt the information you transmit or receive over the Internet. Nextgen Global Services Pvt Ltd. is not responsible for invalid destinations, transmission errors, or corruption or security of your data.

You are not authorized to use any Nextgen Global Services Pvt Ltd. name or mark (including ' Nextgen Global Services Pvt Ltd. ') as a hypertext link to any Nextgen Global Services Pvt Ltd. Website or in any advertising, publicity or any other commercial manner without the prior written consent of Nextgen Global Services Pvt Ltd. You understand that your ability to link to a Web site through the Service does not, in any way, represent or imply Nextgen Global Services Pvt Ltd.'s approval of, or its determination of the quality of that product or Service and that links are provided for your convenience only. The links provided through the Service are maintained by their respective organizations, which are solely responsible for their content. Nextgen Global Services Pvt Ltd. Affiliates may use the Nextgen Global Services Pvt Ltd. name and link to the Nextgen Global Services Pvt Ltd. website solely by the terms and conditions of the Nextgen Global Services Pvt Ltd. Affiliate Program.

WARRANTIES AND LIMITATION OF LIABILITY

YOU ACKNOWLEDGE AND AGREE THAT THE SERVICES SUPPLIED HEREUNDER ARE PROVIDED ON AN "AS IS" OR "AS AVAILABLE" BASIS, WITH ALL FAULTS. EXCEPT AS OTHERWISE SPECIFICALLY SET FORTH IN THIS AGREEMENT AND AS OTHERWISE SPECIFICALLY SET FORTH IN ANY MANUFACTURER WARRANTY FOR ANY EQUIPMENT OR SOFTWARE PROVIDED BY Nextgen Global Services Pvt Ltd. (BUT ONLY IF SUCH WARRANTY IS INCLUDED WITH SUCH EQUIPMENT OR SOFTWARE), Nextgen Global Services Pvt Ltd. (AND ITS OFFICERS, DIRECTORS, EMPLOYEES, PARENT, SUBSIDIARIES, AND AFFILIATES), ITS THIRD PARTY LICENSORS, PROVIDERS AND SUPPLIERS, INCLUDING GLOBAL SERVICE PROVIDERS (GSPS), DISCLAIM ANY AND ALL WARRANTIES FOR THE SERVICES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, NON-INTERFERENCE, TITLE, COMPATIBILITY OF COMPUTER SYSTEMS, INTEGRATION, AND THOSE ARISING FROM COURSE OF DEALING, COURSE OF TRADE, OR ARISING UNDER STATUTE. NO ADVICE OR INFORMATION GIVEN BY Nextgen Global Services Pvt Ltd. OR ITS REPRESENTATIVES SHALL CREATE A WARRANTY. USE OF Nextgen Global Services Pvt Ltd. COMPUTER SUPPORT IS AT YOUR OWN RISK AND IS NOT WARRANTED.

Nextgen Global Services Pvt Ltd. DOES NOT WARRANT THAT THE SERVICE PROVIDED BY Nextgen Global Services Pvt Ltd. WILL PERFORM AT A PARTICULAR SPEED, BANDWIDTH OR DATA THROUGHPUT RATE, OR WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES, WORMS, OR THE LIKE. Nextgen Global Services Pvt Ltd. SHALL NOT BE LIABLE FOR LOSS OF YOUR DATA, OR IF CHANGES IN OPERATION, PROCEDURES, OR SERVICES REQUIRE MODIFICATION OR ALTERATION OF YOUR EQUIPMENT, RENDER THE SAME OBSOLETE OR OTHERWISE AFFECT ITS PERFORMANCE. Nextgen Global Services Pvt Ltd. MAKES NO WARRANTY REGARDING ANY TRANSACTIONS EXECUTED USING THE SERVICE OR THE INTERNET. Nextgen Global Services Pvt Ltd. MAKES NO WARRANTY REGARDING THE CONTENT AND INFORMATION ACCESSED BY USING THE SERVICE OR ANY LINKS DISPLAYED. YOU EXPRESSLY ASSUME ALL RISK AND RESPONSIBILITY FOR USE OF THE SERVICE AND THE INTERNET GENERALLY. DO NOT USE THE SERVICE IN ANY HIGH-RISK ACTIVITIES WHERE DAMAGE OR INJURY TO PERSON, PROPERTY, ENVIRONMENT, OR BUSINESS MAY RESULT IF AN ERROR OCCURS.

IN NO EVENT SHALL NEXTGEN GLOBAL SERVICES PVT LTD (OR ITS OFFICERS, DIRECTORS, EMPLOYEES, PARENT, SUBSIDIARIES, OR AFFILIATES), ITS THIRD PARTY LICENSORS, PROVIDERS OR SUPPLIERS, INCLUDING GPS, BE LIABLE FOR:

(A) ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION, LOST PROFITS OR LOSS OF REVENUE OR DAMAGE TO DATA ARISING OUT OF THE USE, PARTIAL USE OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF ACTION, INCLUDING WITHOUT LIMITATION, THOSE ARISING UNDER CONTRACT, TORT, NEGLIGENCE OR STRICT LIABILITY, EVEN IF Nextgen Global Services Pvt Ltd. IT IS ADVISED OF THE POSSIBILITY OF SUCH CLAIM OR DAMAGES

(B) ANY CLAIMS AGAINST YOU BY ANY OTHER PARTY.

ALL LIMITATIONS AND DISCLAIMERS STATED IN THIS SECTION ALSO APPLY TO Nextgen Global Services Pvt Ltd.'s THIRD PARTY LICENSORS, PROVIDERS AND SUPPLIERS, INCLUDING GSPS, AS THIRD PARTY BENEFICIARIES OF THIS AGREEMENT.

ANY RIGHTS OR LIMITS STATED HEREIN ARE THE maxima FOR WHICH Nextgen Global Services Pvt Ltd. (AND ITS OFFICERS, DIRECTORS, EMPLOYEES, PARENT, SUBSIDIARIES, AND AFFILIATES), Nextgen Global Services Pvt Ltd.'s THIRD PARTY LICENSORS, PROVIDERS AND SUPPLIERS, INCLUDING GPS, ARE COLLECTIVELY RESPONSIBLE.

THE REMEDIES EXPRESSLY outlined in THIS AGREEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. YOU MAY HAVE ADDITIONAL RIGHTS UNDER CERTAIN LAWS (SUCH AS CONSUMER LAWS), WHICH DO NOT ALLOW OR LIMIT THE EXCLUSION OF IMPLIED WARRANTIES, OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, OUR EXCLUSIONS OR LIMITATIONS APPLY TO YOU TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW.

NEXTGEN GLOBAL SERVICES LTC LTD RESERVES THE RIGHT TO PURSUE ANY AND ALL LEGAL AND EQUITABLE CLAIMS AGAINST YOU about YOUR USE OR MISUSE OF THE SERVICE OR FOR YOUR BREACH OF THE AGREEMENT (INCLUDING ANY POLICIES RELATING TO THE SERVICES).

INDEMNIFICATION

You agree to defend, indemnify and hold harmless Nextgen Global Services Pvt Ltd. from and against all liabilities, costs, and expenses, including reasonable attorney's fees, related to or arising from:

(a) any violation of applicable laws, regulations or this Agreement by you (or any parties who use your account, with or without your permission, to access the Service);

(b) the use of the Service or the Internet or the placement or transmission of any message, information, software or other materials on the Internet by you (or any parties who use your account, with or without your permission, to access the Service);

(c) negligent acts, errors, or omissions by you (or any parties who use your account, with or without your permission, to access the Service);

(d) injuries to or death of any person and for damages to or loss of any property, which may in any way arise out of or result from or in connection with this Agreement, except to the extent that such liabilities arise from the gross negligence or willful misconduct of Nextgen Global Services Pvt Ltd.; or

(e) claims for infringement of any intellectual property rights arising from your specific use of the Services, Software, or the Internet.

NOTICES

Notices required under this Agreement by you shall be provided to the Nextgen Global Services Pvt Ltd. Customer Service Department. Notices by Nextgen Global Services Pvt Ltd. to you shall be deemed given: (a) when sent to your registered email address, or (b) when deposited in the United States mail addressed to you at last-known address or (c) when hand delivered to your home, as applicable. Notice of changes to this Agreement and these Terms of Service will be deemed given upon posting to the pages on the Nextgen Global Services Pvt Ltd. Website.

b. About electronic communications, you and Nextgen Global Services Pvt Ltd. further agree that:

(a) the User ID and alias of a sender, contained in electronic communication ("email"), is legally sufficient to verify the sender's identity and the authenticity of the connection;

(b) an email sent containing your User ID and alias establishes you as its originator and has the same effect as a document with your written signature on it; and

(c) an email or any computer printout of it is a valid proof of the validity of the original content of the electronic communication.

GENERAL PROVISIONS

All obligations of the parties under this Agreement, which, by their nature, would continue beyond the termination, cancellation or expiration of this Agreement, including by way of illustration and not limitation, those clauses relating to Software Licenses, Warranties and Limitation of Liability, and Indemnification, shall survive such termination, cancellation or expiration.

Nextgen Global Services Pvt Ltd. will not be liable for delays, damages or failures in performance due to causes beyond its reasonable control, including, but not limited to, acts of a governmental body, acts of God, acts of third parties, fires, floods, strikes or other labor-related disputes, or other things we do not control, or an inability to obtain necessary equipment or services.

You agree not to assign or otherwise transfer this Agreement in whole or in part, including the Software or your rights or obligations under it. Any attempt to do so shall be void. We may assign all or any part of this Agreement without notice, and you agree to make all subsequent payments as directed. We may designate one or more third parties to provide any or all Services hereunder.

You and Nextgen Global Services Pvt Ltd. agree that the substantive laws, without reference to its principles of conflicts of laws, will be applied to govern, construe and enforce all of the rights and duties of the parties arising from or relating in any way to the subject matter of this Agreement. Except as otherwise required by law, including laws relating to consumer transactions, any cause of action or claim you may have concerning the Service must be commenced within one (1) year after the claim or cause of action arises, or such claim or cause of action is barred. In any action or proceeding arising from or relating in any way to the subject matter of this Agreement, you agree that Nextgen Global Services Pvt Ltd. shall be entitled to recover its reasonable attorneys' fees and costs incurred in connection with said action or proceeding if Nextgen Global Services Pvt Ltd. prevails.

In the event of a conflict between this Agreement and any applicable tariff, the tariff shall prevail. We reserve the right to modify the Service to reflect any change in any enforceable duty or underlying network service or component affecting the Service.

Nextgen Global Services Pvt Ltd.'s failure at any time to insist upon strict compliance with any of the provisions of this Agreement in any instance shall not be construed to be a waiver of such terms in the future. If any provision of this Agreement is determined to be invalid, illegal or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired thereby, and the unenforceable portion shall be construed as nearly as possible to reflect the original intentions of the parties.

This Agreement, including all Attachments and all other policies posted on the Website, which are fully incorporated into this Agreement either by attachment or by reference, constitutes the entire Agreement between you and Nextgen Global Services Pvt Ltd. with respect to the subject matter hereto and supersedes any and all prior or contemporaneous agreements whether written or oral. Any changes by you to this Agreement, or any additional or different terms in your purchase orders, acknowledgments or other documents, written or electronic, are void.



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